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Singapore boasts a vibrant internet landscape, with numerous Internet Service Providers (ISPs) vying for your business. But with so many options, choosing the right ISP and navigating the switch process can feel overwhelming. Fear not, fellow Singaporean internet user! This comprehensive guide will equip you with the knowledge and steps to make a smooth change to your new ISP.

Why Switch ISPs in Singapore?

There are several reasons why you might consider switching ISPs in Singapore:

Price: Are you on an outdated plan with your current ISP? Maybe a competitor is offering a better deal on fiber optics or mobile data.

Speed and Performance: Is your current internet lagging behind your needs? Perhaps it’s time to change to a faster broadband plan or a different technology like fiber optics.

Customer Service: Feeling unheard or frustrated by your current ISP’s customer service? A switch might bring better support and peace of mind.

New Features: Maybe your current plan doesn’t offer the features you need, such as unlimited data bundles or cloud storage.

Finding the Right ISP in Singapore:

Before diving in, it’s crucial to research and compare ISPs in Singapore. Here are some key factors to consider:

Price: Look for plans that fit your budget and consider promotional offers.

Speed and Technology: Fiber optics is generally the fastest option, but cable and DSL might suffice for basic needs. Choose a speed tier that supports your online activities (gaming, streaming, etc.).

Data Bundles: Do you need unlimited data or a capped plan? Consider your average monthly usage.

Additional Features: Look for features like free router rentals, parental controls, or bundled mobile data plans.

Coverage: Ensure the ISP offers service in your area and that your desired speeds are achievable at your location.

Customer Reviews: Read online reviews and check consumer forums to gauge user experiences with different ISPs.

Popular ISPs in Singapore (for reference only):

Singtel [Singtel internet ON]

M1 [M1 Singapore ON]

StarHub [StarHub internet ON]

TPG [TPG Singapore ON]

ViewQwest [ViewQwest Singapore ON] (These are just a few examples, and there might be other providers available in your area.)

Step-by-Step Guide to Switching ISPs in Singapore:

Once you’ve chosen your new ISP, here’s how to make a smooth transition:

Contact Your Current ISP:

Check your contract for early termination fees (ETFs) and notice periods.

Inform your current ISP of your intention to switch and inquire about any outstanding fees.

Request a confirmation of termination to have a record of your cancellation.

Contact Your New ISP:

Choose your desired plan and confirm installation dates.

Inquire about any installation fees or router rental charges.

Ensure a smooth handover between providers to minimize downtime.

Installation and Setup:

Your new ISP will schedule a technician visit for installation.

Prepare your premises for the new connection (cables, router placement).

Ask the technician about your new network name and password.

Verify and Test Your New Connection:

Once everything is up and running, run a speed test to confirm you’re getting the advertised speeds.

Connect your devices and test functionalities like streaming and online gaming.

Return Equipment (if applicable):

Your old ISP might require you to return their equipment (router, modem).

Ensure you have a receipt for the returned equipment.

Additional Tips for Switching Internet service providers in Singapore:

Plan Ahead: Start the process well before your current contract ends to avoid service disruptions.

Compare Hidden Costs: Factor in installation fees, router rentals, and potential early termination


Negotiate: Don’t be afraid to negotiate with both your current and new ISPs for better deals.

Keep Records: Maintain copies of contracts, invoices, and termination confirmations for future reference.


Switching ISPs in Singapore can be a breeze with the right knowledge and planning. By following these steps and carefully considering your needs, you’ll be well on your way to enjoying a faster, more reliable internet experience. Remember, a little research goes a long way in finding the perfect ISP to meet your online demands!